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Fraser James Blinds

Frequently Asked Questions

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Frequently Asked Questions

With such a large amount of window coverings and shading solution products available, it can be daunting to know where to start. Our expert team have over 12 years of experience supplying shading solutions to homes across the UK and the business sector, so are perfectly placed and eager to answer your questions.

We’ve put together a comprehensive list of the most commonly asked questions about our services here at Fraser James Blinds. If you have any questions which are unanswered below, do not hesitate to contact us at 0116 277 9024 and we’ll be more than happy to help.

Will shutters darken my room? 

No, as long as they are lined up to your windows. The Fraser James Blinds team always advises our customers to keep shutter doors in line with the windows for the best results.

What shutters are best for me? 

If you have done some research but are still struggling to decide on the right style of shutters for you, try our shutters comparison tool. Simply answer a sequence of questions and we will recommend a style of shutters to suit your needs.

Are there sample colours available? 

During your free home visit, the fitters will bring a selection of samples including different shutter styles and colours for you to choose from.

How long is the lead time for my order? 

The current lead time is approximately 10-12 weeks. However special colours and shapes can add to the lead time. On placing your order, your sales advisor will confirm your lead time.

Do you do ‘supply only’? 

No. We cannot guarantee any order we have not measured and installed ourselves.

Do you offer a measure and installation service? 

Yes! Fraser James Blinds offer free home visits including initial measurements and consultation to help you choose the perfect shutters for your home. Once your new shutters are ready to be installed, our fitters will come and fit them to the highest standard.

What happens if there is a problem with my order?

We have a dedicated aftercare team to help you post-installation for any queries you may have.

What sizes are available? 

All Fraser James Blinds awnings are custom made to specific sizes. All of our manual awnings can span widths from 1.5m to 4m in a single unit. Projections ranging from 1.5m to 2.5m are available. Electric awnings come with widths varying between 1.5m to 6.5m and projections from 2.0m to 3.0m are available. For more information on awning sizes, contact our friendly team.

Do you offer a warranty? 

We do indeed! For Blinds, we offer 2 years warranty, for Shutters, 5 years warranty, for Awnings, a 5-year warranty, and for Pergolas, we offer 10 years warranty (manufacturer dependent).

What awning operation systems are available? 

Fraser James Blinds offer manual and electric operation awnings to suit everyone’s requirements.

What blinds should I choose? 

If you have done some research but are still struggling to decide on the right style of blinds for you, try our blinds finder quiz. Simply answer a sequence of questions and we will recommend a style of blinds to suit your needs. Alternatively, you can also use our blinds comparison tool to quickly compare the features of different kinds of blinds.

Do you fit blinds and shutters for irregular-sized windows?

We can fit irregular-shaped windows with a variety of different blinds and shutters. Simply arrange an appointment with us and we’ll happily take the appropriate measurements and make some suggestions.

Do you price match? 

Yes! On receipt of a like for like quote.

Can you quote a few solutions and leave me to decide? 

Yes! Of course. Our quotes are valid for 6 months so this should give you all the time you need to make a decision.

Do we have a showroom?

Unfortunately, we don’t currently have a showroom for you to visit as we survey on-site in the comfort of your own home! This ensures you get a personalised experience suited to your own home where our team can give you the best expert advice.

All of our products are made from the highest quality materials and components, and our experienced team will work closely with you to find the perfect window dressing for any room in your home, designed around your specific needs.

For peace of mind, if for any reason something was wrong with one of our products or it developed a fault, then you will be able to take advantage of our warranty* at any time during the first two, five & ten years of ownership!

If you have any more questions or if we can help to ease any concerns then don’t hesitate to get in touch with our lovely customer services team who will be happy to help with any issues. It’s what we’re here for!

* Our Blinds have a 2-year warranty, our Shutters and Awnings have a 5-year warranty, and our Pergolas have a 10-year warranty.

 

If you have any more questions, or if you would like to enquire about a free home visit and measuring service, don’t hesitate to get in touch with our team today. We’re always happy to help.

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